All luggage damaged during flight as well as luggage that did not arrive at the Rijeka Airport should be reported to the information counter by filling standardized form. Irregularities of this type must be reported immediately after the flight. If a passenger leaves the airport, and wants to report this irregularity later, unfortunately it will not be possible.
If the luggage did not arrive at the Rijeka Airport luggage search will start after the form has been filled. The passenger will receive a unique ID number, which can also be used to track where the luggage is located by signing up for a luggage tracking link on the carriers' web site.
Rijeka Airport is not responsible if the luggage is not found or does not arrive within the time limit that the airline or the airport will eventually promise to the passenger. As soon as the luggage is found, or when it arrives at the Rijeka Airport, the office staff for the lost things will immediately contact the passenger and arrange the delivery of the item.
If the luggage is damaged, a record will also be made, after which the passenger must contact the airline within a certain time (deadline determined by the airline) in order to receive compensation.
For all other information, please contact us at +385 51 842 040 or ask for an information counter where the airport staff will provide you with all the necessary information.